Marketing the Master of Liberal Arts Program at Lock Haven University of Pennsylvania to China
Capstone Project
by Jinping Jiao
Project Respectfully Submitted to the Committee of Lock Haven University in partial fulfillment of the requirement for the degree of Master of Liberal Arts
Chair of Advisory Committee: Dr. Ellen P. O’Hara-Mays
Capstone Advisory Committee members:
Dr. Jennifer M. Creamer
Dr. Charles M. Jenkins
Dr. Marlene Jensen
Dr. Joan Whitman-Hoff
(Members are listed alphabetically)
Lock Haven, Pennsylvania
Table of Contents
Preface
Purpose of the Project
Objectives of the Project
Question of the Project
Hypothesis of the Project
Acknowledgements
Chapter I – Introduction
Background of Liberal Arts
Background of the MLA Program at LHUP
MLA Program Review
MLA Graduation Numbers and Enrollments from 1987/88 to 2008
Chapter II – Research Methodology
Literature Reviews
Research on the International Students’ Needs
Quantitative Methods – International Student Survey
Quantitative Methods – Master of Liberal Arts Alumni Survey
Qualitative Methods – Interviews
Chapter III – Benchmarking with Peer Institutions
Research on the Master of Liberal Arts Colleges and Programs
Establishing Peer Universities
Chapter IV – Partnerships with China
Beijing Technology and Business University (BTBU)
Nanjing University
Changsha University of Science Technology
Canvard Institute, BTBU
Chapter V – Marketing Plan
Research on Marketing Strategies
SWOT Analysis of the MLA Program at LHUP
Marketing Plan for the MLA Program at LHUP to China
Bibliography
Appendix
- MissionStatement
- Online or Traditional Delivery
- Admission Criteria
- Master of Liberal Arts Degree Requirements
- Capstone Procedures
- Graduate Assistantships
- Course Offerings
- Tuition
- Substantive Criteria and technical Criteria for Full Membership of AGLSP
- IRB approval
- Consent Form
- International Student Survey
- Master of Liberal Arts Alumni Survey
- Interview Questions
- Additional Graph of Graduate Students in the MLA Program at LHUP
Preface
This Capstone paper is devoted to marketing the Master of Liberal Arts Program (MLA) at Lock Haven University of Pennsylvania (LHUP) to China, especially targeting the four established partner universities — Beijing Technology and Business University (BTBU), Canvard Institute,Nanjing University, and Changsha University of Science Technology. This paper begins with a general introduction of the MLA Program, then traces back its history, analyzes the present situation, and finally attempts to draft a marketing plan for increasing Chinese student enrollments in the near future from the perspective of a current student in this program. The strategies and marketing plan are primarily based on the MLA documents, the responses of two surveys (the MLA alumni survey and international student survey) and the successful experiences of seventy peer universities in the membership of the Association of Liberal Graduates Studies Program (ALGSP). This paper contains five chapters, a bibliography, and fifteen appendices. The principal investigator and author is Jinping Jiao, the primary advisor and co-investigator is Dr. Ellen P. O’Hara-Mays, and the four advisory committee members (Readers) are Dr. Jennifer M. Creamer, Dr. Charles M. Jenkins, Dr. Marlene Jensen, and Dr. Joan Whitman-Hoff,. The author has incorporated many of their suggestions, much to the benefit of this project. This project is intended strictly as a learning experience. The inclusion of statistics, surveys, and examples etc. do not in any way constitute an endorsement of LHUP.
Purpose Statement
This project is a great opportunity for me to know about the past and present of the Master of Liberal Arts Program at Lock Haven University, and similar liberal studies programs at peer universities. As an alumnae-to-be, I attempt to apply what I have learnt from the courses in the Master of Liberal Arts Program, and do some research on marketing the Master of Liberal Arts Program to China in the hope of improving Chinese student enrollments for the Master of Liberal Arts Program . Since I have been in the Master of Liberal Arts Program at Lock Haven University for two and a half years as a full-time student, I have greatly benefited from this program and wish more students can take this great opportunity.
Objectives of the Project
- Explore the history of Masters of Liberal Arts (MLA) Program at Lock Haven University of Pennsylvania (LHUP).
- Analyze the strengths and weaknesses of the MLA program.
- Compare the MLA Program at LHUP with other peer institutions in membership with Association of Graduate Liberal Studies Programs (AGLSP) and other schools those are attractive to international students.
- Conduct interviews with third-party marketing groups to determine the best format for the program (online, face-to-face, blended, etc.)
- Perform an on-campus survey for Chinese students to observe their impression of the program.
- Through a marketing analysis determine what strategies might be used to successfully market MLA to China.
- Develop a marketing plan to attract more international students from China, targeting three cities (Beijing, Nanjing, and Changsha) where LHUP current partner universities are located. Among these four partner universities, the best targets might be students from Beijing and Changsha who have a bachelor’s degree in liberal arts. The newly established partnership – Canvard Institute could be another potential market for the Master of Liberal Arts at Lock Haven University.
Question of the Project
How can more Chinese students be attracted to the Master of Liberal Arts Program at Lock Haven University of Pennsylvania?
Hypothesis of the Project
If the needs of international students are best met, if the marketing plan developed in this project for the Master of Liberal Arts Program at theLock Haven University can be implemented successfully, then more Chinese students will be attracted to the Master of Liberal Arts program at Lock Haven University of Pennsylvania. It is also hypothesized that higher enrollment would increase the overall benefits for Lock Haven University.
Acknowledgements
I would like to thank Dr. Ellen P. O’Hara-Mays for serving as the primary advisor. Dr. Jennifer M. Creamer, Dr. Joan Whitman-Hoff, Dr. Charles M. Jenkins, and Dr. Marlene Jensen’s make up of advisory committee. Their instructions, guidance, suggestions, investigations, inspirations, and encouragement are highly appreciated. I audited Dr. Marlene Jensen’s Marketing class in the fall of 2008. Dr. Charles M. Jenkins, Dr. Jennifer M. Creamer, Mr. Jerry Falco, and Trachanda Brown accepted interviews for this program. Dr. Christine Offutt approved the IRB request and gave the author valuable advice on its modification for the design of the surveys and interview questions. Mrs. Rosana Campbell helped with the survey on MLA alumni and international students. Office of Graduate Admission, Planning and Assessment, Alumni, and the library provided with the detailed data and valuable information for this project. I also would like to thank all those who have loaned and sought materials for this project. My gratitude also goes to all the people who participated in the surveys and interviews.
Chapter IV — Partnerships with China
Lock Haven University has a very long history of close contact with China, which can be traced back to 1970s. The first MLA alumnus from China was enrolled in 1990. For more than a decade, the number of former MLA Chinese students has been increasingly grown. They have had great impact on the cooperation between the partnership between LHUP and China.China has a great potential to send more student to MLA in the near future. This research intends to document and examine the legacy of LHUP cooperation withChinaand to promote the vision of research and innovation as well as to promote the university’s goals for international development and collaboration, particularly for the MLA program and the exchange programs.
Beijing Technology and Business University (BTBU)
1. General Introduction from the IIS Web Page
Founded in 1950, the Beijing Technology and Business Universityis a multi-disciplinary institution of higher learning subordinate to Beijing Municipality. The BTBU plays an important role in the provision of qualified business management personnel for government and industry and specialty personnel for science and technology, research and educational institutions. Its average enrollment totals more than 23,000 students and there are over 1300 academic and non-academic staff. Aside from its contacts with Lock Haven University, the BTBU also has exchange agreements with almost 60 universities in countries across the world. It maintains an international exchange office to provide support services to these students.
LHUP students enroll in courses specially designed for international students attending the BTBU. All courses meet for two/three hours per week and count for two/three semester hours of credit, with the exception of Mandarin Chinese, which meets for six hours per week and provides 6 semester hours of credit.
2. Analysis
The College of Propagation and Art is very similar to a liberal arts program, which makes it a possible market target for the Master of Liberal Arts Program at Lock Haven University. Department of Foreign Language and International Business is also a possible student source for the MLA Program at LHUP. BTBU also maintains an international exchange office which facilitates the cooperation between BTBU and LHUP.
Nanjing University
1. General Introduction from the IIS Web Page
Nanjing University is one of China’s key comprehensive universities and it functions directly under the Ministry of Education. It is located in the ancient capital of six dynasties –Nanjing. With its multi-disciplinary structure and highly qualified faculty, Nanjing University, founded in 1902, is one of the leaders in educational operations among Chinese institutions of higher learning. Nanjing University is one of the most active universities in China in its international academic exchanges. Since 1979, it has set up links with more than 180 universities and institutions in nearly 30 countries, employed over 1,800 foreign scholars to teach and give lectures, held more than 120 international conferences, and more than 2,500 teachers have been sent aboard to pursue higher degrees and conduct research. In the meantime, more than 6,000 international students have studied at this university. As a successful model of Sino-US educational cooperation, the Center for Chinese and American Studies has received attention and acclamation from the leaders of both countries and has become well known in the academic world.
2. Analysis
There has been no exchange student either to or from Nanjing University since the fall of 2005. The probability to attract more students from Nanjing University to the MLA program may be a little less than the other three partner universities in China, but it is still very likely to attract some Chinese students from the neighboring universities in Nanjing City since LHUP has a long existing popularity in that area.
Changsha University of Science Technology
1. General Introduction from the IIS Web Page
Changsha, located on the Xiangjiang River, is the capital of Hunan Province, and is home to about 3 million people. Long noted as an important literary and educational center, it boasts several institutions of higher learning, including Changsha University of Science and Technology.
Changsha developed as an agricultural market on the fertileHunan plains,China’s most capable rice growing region. Food has played a particularly important role in the city’s 3,000 year history. The region’s spicy cuisine is legendary and is said to fire the blood of revolutionaries in the region, including Mao Tse Tung, who was born in the province.
Changsha University of Science and Technology was established in 1957 as an engineering institution of higher learning. Located in the heart of the city, the university enrolls a student population of 33,000. It boasts a strong contingent of excellent teachers of engineering, finance, accounting, the arts and the sciences. It is also noted for an especially dynamic Department of English, and School of Liberal Arts that have cooperated with Lock Haven University in facilitating student exchanges since the program began in 1990. The university maintains an international exchange office and a director who provides support services to LHU students and communicates directly with LHU’s Institute for International Studies. The international exchange division at Changsha University has developed a prescribed program of study for LHU student participating in the exchange.
2. Analysis
The increasing number of exchange students in recent semesters from Changsha University of Science and Technology indicates that it is highly possible for the MLA Program to attract most Chinese students from Changsha Hunan. In the fall of 2008, there were four exchange students from Changsha University of Science and Technology. One of these four extended the exchange program and continued the study at LHUP in spring of 2009, and seven more came to LHUP as exchange students. More importantly, they are not just limited in business studies, for example English, International Business, journalism, which appears to be more closely related to the MLA Program. It is expected that there will be 10 more exchange students coming to LHUP next semester from Changsha University of Science and Technology. It would be a golden opportunity to market the MLA Program to them before and after their arrival.
Canvard Institute, BTBU
1. General Introduction from the brochure of Canvard Institute Technology, Beijing and Business University:
Canvard Institute is one of the initial independent colleges in Beijing. Its establishment was applied by Beijing Technology & Business University (BTBU) and approved by the Ministry of Education. Beijing Jiacheng Yuanjing Investment Co., ltd provides all kinds of official facilities and construction funds for college development as a cooperator. Canvard Institute offers 4-year undergraduate courses, focus on cultivating the talents in the area of Economic Management and Modern Service. The enrollment plan was formulated by National Educational Department and Canvard arranges the enrollment on net. Since 2004, there have been approximately 5400 students here now. The departments of disciplines include economics sciences, business administration, foreign language, international insurance; marketing; business English; advertising (planning and management direction); accountancy; international finance; international trade & business; statistics. Both liberal arts and science are all within the scope of enrollment.
2. Analysis
The visitors from Carvard Institute came to LHUP in February 2009. They showed keen interest in the cooperation with LHUP. It is expected that three to five exchange students will come to LHUP in the coming fall semester (AY 09-10). These students have to pay the full tuition fees and housing, different from those from BTBU. In this way, LHUP can benefit financially more or less. According to the introduction from the Beijing visitors, the students from Canvard Institute are generally from a better financial background compared to those from BTBU, so it would provide the financial security for the prospective students to complete their studies at LHUP.
Conclusion
The overall impression of Chinese undergraduates on campus is that most of them are planning to apply or transfer to other graduate schools, but very few show interest in the Master Programs at LHUP, particularly the Master of Liberal Arts Program. They strongly desire to extend the exchange program to seek the chance to pursue a higher degree in the United States. It would be a challenging job to stabilize the current Chinese students and use some strategies to attract them to the MLA Program at LHUP.
Chapter V – Marketing Plan
Research on Marketing Strategies
“Marketing research is the process of defining a marketing problem and opportunity, systematically collecting and analyzing information, and recommending actions.” (P205, Marketing). The marketing researchers is to find out the marketing problems and opportunities for marketing improvement, and one important task is to overcome obstacles and to “obtain the information needed to make reasonable estimates about what consumers will or won’t buy” (P206, Marketing). For this project, the marketing product is not tangible like most products since it is the Master of Liberal Arts program. Through quantitative and qualitative research methods (surveys and interviews), and a SWOT (strengths, weaknesses, opportunities, and threats) analysis for MLA program, I will attempt to design a strategic marketing plan for this program.
Five steps of marketing research are usually included in a plan: define the problem; develop the plan; collect relevant information, including secondary data and primary data; develop findings; and take marketing actions. It is the responsibility of the university to implement the marketing research and monitor how the decisions turn out. This project is primarily conducted by a current student in the Master of Liberal Arts program. It is hard to say whether the university will give this plan any consideration, so the plan’s implementation is omitted in this paper.
SWOT Analysis of MLA at LHUP
SWOT is “an acronym describing an organization’s appraisal of its internal strengths and weaknesses and its external opportunities and threats” (P43, Marketing). The purposes of SWOT analysis are to “build and consolidate the strengths, correct the weaknesses, exploit more opportunities, and avoid disaster-laden threats” (P44, Marketing).
- Strengths:
Based on the documents, survey results, and some of the author’s personal experience and observance, the Master of Liberal Arts Program at LHUP demonstrates the following strengths:
- Flexibility with class selection for the adult learners which reflects the mission of the program perfectly. It is believed to be an important component of the nature of the liberal arts or liberal studies.
- Freedom to take courses and designing a Capstone Project. Faculty members spend a great deal of time and show unusual patience to contact, guide, and listen to students’ concerns.
- Highly educated and experienced professors in the MLA Program.
- The Core Research Seminar is a required course which provides concrete and viable research methodology for the Capstone Project.
- Small size class in the program. The active interaction between students and faculty members facilitate their relationship not only academically but also personally. Some professors’ admirable personality had a great impact on the students.
- Intense one-on-one communication with the advisory committee during capstone development helps students accomplish the last and most important step for the Master of Liberal Arts degree.
- Approachable and helpful faculty members establish a wonderful reputation not only for current students but for prospective students (as described by an alumnus, “MLA faculty is more eager to work with students”).
- Affordable tuition is one of the selling points for Master of Liberal Arts Program.
- Advanced technologies and facilities are a competitive advantage over most other competitors.
- Flexible workload and study space for students which benefits the non-English speaking students. Language proficiency is an important factor for the academic performance.
- Perfect combination of art and science, online education and face-to-face instruction. It is a great chance to take the classes the students were interested in undergraduate study but missed. The hybrid approach, both on-line and face-to-face enhances the students’ computer skill and interpersonal communication skill at the same time.
- This program helps the students to become a deeper thinker, a better writer/debater, an effective communicator, and a professional researcher.
- Alumni surveys reflected that the students become more creative and open-minded after the studies in the MLA Program.
- “…gives a unique opportunity to examine subjects that would not be examined in other fields, like Science Fiction and Biotechnology” (quotation from an MLA alumnus).
- Insightful literature, science, ethics, and humanity courses are professionally designed, scientifically structured, and exclusively tailored for graduate level only. Thought-provoking and real-life related group-threaded-discussion makes it an exemplary feature for the MLA Program.
- Existing unique logo for the Master of Liberal Arts Program.
- Weaknesses:
Since the following contents were drawn mostly from the MLA documents and alumni surveys, some of them do not reflect the current status of the MLA.
- Some courses’ scheduling is controlled by individual department not by program needs.
- Not enough evening courses.
- Not enough dependable rotation of courses.
- Difficult to find target customers.
- Not enough summer offerings.
- Lack of clerical support.
- Program director/coordinator needs recruitment help.
- A greater variety of classes are expected, particularly, graduate-only classes.
- More philosophy classes and more face-to-face graduate courses are expected to be offered in future.
3. Opportunities:
- The current economic recession (2009) may bring more applicants to the MLA Program.
- More competitive job market requires a higher degree (Master’s) for the job seekers.
- Beautiful and peaceful campus attracts many international and non-resident students who pay more tuition fees, which may result in a greater profit for the university.
- Multicultural atmosphere bring richness to the campus. The student can experience an exotic life without going abroad, and even can take “a world of opportunities” (From Homepage of LHUP Website) through Study Abroad programs.
- More and more exchange students from China and one more partner school in China– Canvard Institute.
- Location of LHUP – serene and naturally beautiful campus and surroundings. Create slogans like “Safe as haven, serene as heaven” and “Located in the middle of nowhere, leading to the world everywhere.” (Lines drafted by the author.)
- Launching of Study Abroad Program.
Threats:
- Neely concludes as follows in The Threat of Liberal Arts College: “The marketplace threats to liberal arts colleges, in sum, are from within and without. So-called merit aid, which is actually a host of discounting techniques, is a stark effort to buy market share of high-quality students (p42).” This still applies in MLA program at LHUP.
- Bad economy is a double-edged sword. It is an opportunity, but it also may prevent some excellent students from continuing or being enrolled by LHUP for the financial reason.
- Aggressive competition from other liberal arts universities and neighboring universities with higher rankings or more widely-spread reputation.
- Professional and vocational education and training takes away many potential the MLA applicants.
- Homeland Security Policy is a barrier for international students.
Marketing Strategies and Plan for the MLA Program at LHUP to China
- General strategies for the MLA program
These are some detailed strategies in general, based on the international students’ demands from the surveys, suggestions from MLA alumni, second-hand MLA documents, and from the comparison with those 70 universities in ALGSP with similar liberal arts/studies program.
Faculty
- Faculty exchange with the partner universities in China to facilitate the cooperation. Vice President from Canvard Institute addressed this desire repeatedly at the meeting this February.
- Initiate a Student Handbook for MLA students, including the most important information in it, so the director can save a lot of time to respond students’ inquiries.
Curriculum
- Specify the General Studies. Divide into smaller concentrations or specialties which interest different group of students and offer some more life-related practical courses.
- More flexibility classroom of locations and scheduling is desirable.
- Multiple modules to offer more options, e.g. short-term summer study-abroad program, in week instead of semester.
- Study abroad program for MLA students – to London/Paris/Italy is expected to get started soon.
- More specific optional concentration tracks for personal and professional preparation.
- Establish a Study Abroad program for MLA students, not only to attract them come to LHUP, but also to send them abroad, resulting in more new students coming to LHUP.
MLA Web page
- Update the website information (ongoing).
- Publish well-written Capstone paper (or just the abstract, research findings, conclusions) on MLA’s own Web page, even posting the authors’ pictures with their permission. The alumni may obtain a sense of achievement; in the meantime, the future graduates can follow the good examples. If they are of great quality, it is possible that higher caliber applicants will be attracted to MLA program.
- Design a slogan for the MLA program to display its uniqueness. For example: “Thinking Leader; Leading Thinker” (drafted by the author).
- Add sections like “Quick Facts,” “Greetings from the Dean,” “Newsletter of MLA,” “Successful Alumni,” etc into the Web page.
- Post graduate video/ PowerPoint/ photos/ quotation/ vita/ philosophy on the Web page if possible to make a vivid and free advertisement for the MLA Program.
- Graduation slideshows or video for those who can see their beloved ones if they missed the commencement/forum, or just to recall it whenever they like. For prospective students, they can have a chance to get some impression what kind of real life they are going to experience.
- Design a letter from Dean, or Introduction of Dean in a word form or in a video form and put it on the Website.
- Make MLA students’ files or portfolio etc. available online; communicate with students via Facebook, Skype, MSN, etc. in addition to face-to-face contact.
- Create a theme for the MLA Program. For example, “Change, Identity, and Leadership” is for Graduate Liberal Studies at Duke University.
- Post writing tips for term paper, especially for Capstone Project online.
- Ask students to attach a short final essay to Capstone to share their real experiences in this program with other current students or with the future students, and post it on the web page, including their successful stories or frustrations in the MLA Program to share happiness and sadness, in order to improve productivity and efficiency.
- Website can be translated into different languages such as Chinese, Spanish, Korean, Japanese, French, and Russian etc. so that global influence will be more widely spread throughout the world.
Online delivery
- Explore the online availability to allow the Chinese students to take all the courses online in their home country. They can get a Master’s degree like the part-time students in the United States.
Recruitment effort
- Get more feedback or reviews from the MLA alumni.
- Take advantage of current LHUP students and MLA alumni for recruitment, to conduct word-of-mouth marketing for the MLA Program.
- More recruitment efforts are needed. Try to open a position of administrative assistant, or staff assistant, or a specific recruiter, or Chinese student advisor etc.
- Creating some new partnerships in China, for example, Hunan Normal University may provide source for the MLA applicants. Attached High School to Hunan Normal University may be sources for undergraduate applicants, leading to possible MLA applications.
Service
- Offer Internship for MLA graduates too. Seek more assistance from Career Service for those who want to find a job.
- Keep the tradition of a Chinese Workshop to promote Chinese culture. The Chinese New Year celebration can be more widely promoted.
- Provide more community service learning opportunities: Rotary Club presentations, Hunger Bowls, etc.
- For language barrier of international students, casual after-school English language classes or meetings can be possible options to improve the language proficiency of the non-English speaking students.
2. Targeted “Customers” from China for the MLA Program
In summary, the targeted “customers” from China for the MLA program are as follows: those students who are from a comparatively better economic background since they perhaps don’t worry about getting a job after graduation; those who have a strong curiosity about the world; those intend to be life-long learners and desire to develop a meaningful philosophy of life; those who desire to travel abroad and to great places (since LHUP is close to big cities or scenic spots such as New York City, Washington D.C., Philadelphia, Atlantic City and Niagara Falls etc); those who love natural beauty and long to experience a country style life; those who are less dogmatic and more open-minded; and those who aims at becoming leaders rather than workers. Overall, the MLA can promote the fact that this program is designed for those are extraordinary people persons, not just average ones. It can advertise along these lines: MLA students are nontraditional and will be trained to be thinking leaders, leading thinkers, knowledgeable generalists, and exceptionally flexible global citizens.
Conclusion
In conclusion, the MLA program is a “product” that is not so appealing to many Chinese students. They don’t realize that the curriculum of a liberal arts college is the best preparation for their life and career. Since the MLA teaches the students to think critically rather than just to obtain field-specific knowledge or skills, the MLA allows them to have greater career flexibility than those who are narrowly trained for a specific profession. The MLA is “selling” what is needed but not necessarily what the students want. It is recommended that LHUP increase the marketing and admissions budgets in order to reach the prospective or targeted students and persuade them that a liberal arts education is really what they want. The MLA Program is also being pressured by student demands to provide more services and better amenities to those students. The need to focus and adapt to contemporary changing forces and circumstances is very imminent. The fundamental problem lies in the financial capacity for covering the marketing costs from LHUP. MLA marketing job is so urgent and intimidating despite that it remains a unique embodiment of a certain ideal of educational excellence.
P.S. Part of this paper had been removed by the author.